Contact
Email us at hello@dialogbaaz.com or open an issue from the support menu inside the app. We read every message that comes in and try to reply within two business days.
Who to write to
Dialogbaaz is built and operated by PLAN B SOCIALS. The right inbox depends on what you need. For account access, premium subscriptions, DCoins balance questions, or anything that's gone wrong inside the app, write to support. For coverage, launch news, founder interviews, or media partnerships, write to press. For sponsored placements, Story Drop sponsorships, brand campaigns, and creator collaborations, write to the brand inbox or open the for-brands page for details and rate cards.
Support
Account access, content questions, premium subscriptions, and DCoins. Email support@dialogbaaz.com.
Press
Editorial coverage, launch news, and partnerships. Email press@dialogbaaz.com.
Brands
Sponsored placements, Story Drop sponsorships, and creator campaigns. Email hello@dialogbaaz.com or open /for-brands.
What to include in a support request
A faster reply usually starts with a clearer message. If you can, tell us your registered email or username, the device and OS you're on, the language and bhasha you write in, and a short description of what you saw versus what you expected. Screenshots and a link to the affected post or Story Drop help us reproduce the issue without a back-and-forth. Account-recovery requests should be sent from the same email the account is registered to so we can verify ownership before making changes.
Response times
Support requests are answered within two business days, often sooner. Press and brand inquiries are routed within five business days, depending on the scope. Bug reports that affect publishing, payment, or account access are prioritised and acknowledged the same day during India business hours. We do not provide phone support; everything is handled in writing so we have a clear record for both sides.
Privacy and account requests
Requests under applicable privacy laws — access to your data, export, correction, or deletion — should be sent to support with the subject line "Privacy request" so we can route them to the right person. See the privacy policy for what we collect, how we use it, and how long we keep it. Account-deletion requests are processed within thirty days of verification.